Sales & Service Cloud Implementation – Chemical Distribution (USA)
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Summary
Implemented Salesforce Sales & Service Cloud for a US-based chemical distribution client, automating processes and enhancing user interfaces.
About
Highly accomplished Certified Salesforce Developer with 2+ years of experience specializing in Apex, Lightning Web Components (LWC), and REST API integrations. Proven expertise in delivering high-impact Salesforce Cloud solutions for global clients, consistently optimizing processes and enhancing user interfaces. Adept at full-lifecycle CRM solution development, from custom integrations to data migration, with a track record of reducing ticket resolution time by 35% and improving operational efficiency. Seeking to leverage advanced technical skills and a results-driven approach to drive innovation in a dynamic development environment.
Work
ARESS
|Salesforce Developer
Pune, Maharashtra, India
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Summary
Led Salesforce development initiatives for global clients, focusing on CRM solutions, custom integrations, and platform optimization.
Highlights
Developed reusable Lightning Web Components (LWC) that reduced ticket resolution time by 35%, enhancing efficiency.
Built custom Apex classes and REST API integrations with diverse third-party platforms to expand system capabilities.
Streamlined deployment processes using Metadata API and Git version control, enhancing development efficiency and reliability.
Collaborated effectively with cross-functional teams to deliver end-to-end CRM solutions tailored to business requirements.
Created Agentforce Proof-of-Concepts (POCs) and developed custom solutions by integrating Agentforce with Data Cloud (RAG).
Education
Vishwakarma Institute of Technology, Pune
Pune, Maharashtra, India
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B.Tech
Electronics and Telecommunication Engineering
Certificates
Platform Developer I (PD1)
Issued By
Salesforce
AI Associate
Issued By
Salesforce
Agentforce Specialist
Issued By
Agentforce
Data Cloud Consultant
Issued By
Salesforce
Skills
Customization
Lightning Web Component, Agentforce Agent Exchange, Apex Development, Lightning Flow.
Integrations
Tooling API, REST API, Metadata API, MuleSoft Integration, DBSync.
Tools
GitHub, Bitbucket, Salesforce DX, VS Code, Data Loader, JIRA, Trello.
Core Competencies
Sales Cloud, Service Cloud, Experience Cloud, Data Cloud.
Projects
Environmental Risk & Compliance Management – Engineering Services (GLOBAL)
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Summary
Designed and implemented Salesforce solutions for global engineering services, focusing on secure access, automated workflows, and data migration.
Sales Cloud & Service Enhancements – Multi-Domain Clients
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Summary
Provided extensive Sales and Service Cloud enhancements for various multi-domain clients, focusing on automation, data management, and deployment processes.
Sales Cloud Implementation – Royal Society of Arts (UK)
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Summary
Implemented Salesforce Sales Cloud for the Royal Society of Arts (UK), focusing on automation, data accuracy, and access control.
Agentforce Solutions Development
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Summary
Developed and enhanced Agentforce solutions for case management, user permissions, and customer experience intelligence.